Shipping policy

Where We Ship

CentralDieselTuning is able to ship merchandise across the globe. Our free shipping only covers most of Canada (see below for more details). International customers must contact us directly for shipping quotes.

We cannot ship anything related to emissions deletes across the border. This means any Exhaust Systems, EGR Deletes, Delete Pipes, etc. Any orders placed for these products coming from outside of Canada will be immediately refunded.

 

Shipping Carriers

Even when we're covering the shipping costs, we will never use sub-par shipping methods to save a dime. We will select the best available shipping rate through one of our couriers (mainly UPS, Canada Post, FedEx, and Purolator) to ensure you receive the fastest possible shipping. Most customers will see their parts within 2-3 business days. Our priority is getting your order out as fast as possible, if we cannot do that for some reason, we'll contact you as soon as possible. Typically, within a few hours.

We understand the excitement that comes with ordering new parts so we always include a tracking number with every order.

 

Shipping Rates

Canada

Within Canada, shipping is 100% free on all orders over $200 (some heavy-freight and exhaust limitations apply). Orders below $200 are always $18–$24. For remote locations (NWT, NU, YT), please contact us for a quote. Additional freight may apply to PE, NS, NL, and NB.

Note: Any fees related to shipping or freight are non-refundable.

United States

For shipping to the States: Shipping is 100% FREE on all orders over $200 (some heavy-freight limitations apply, see below for more details). Orders under $200 are subject to a flat rate of $25.

Important Information for U.S. Customers:

We are not responsible for any duties, taxes, or border fees incurred upon receipt of your order.

Whenever possible, we ship products directly from the manufacturer to help minimize these charges.

If you choose to refuse delivery due to import fees, the shipment will be returned to us. In such cases, a 10% restocking fee will be deducted from your refund.

Note: We do not cover any associated border fees. Any fee(s) related to shipping/freight are non-refundable.

International Orders

Due to the varying cost of freight when shipping internationally, we ask that you please contact us for a shipping quote. 

Note: We do not cover any associated border fees. Any fee(s) related to Shipping/Freight are non-refundable.  

 

Free Shipping Limitations

Free shipping and flat-rate shipping does not apply to abnormally heavy or large freight items. This includes, but is not limited to products such as exhaust systems, transmissions, torque converters, clutches, cylinder heads, lift kits, and other items with an excessive weight or size. All products that require extra freight costs will be labelled accordingly on the product page and we will reach out if extra freight is needed. If you would like more information, please feel free to contact us prior to placing your order.

We do have some of the best deals on freight costs! We will determine the best shipping rate/method for you and use our discounted rates to ensure you get the best deal while receiving the product in a timely manner. Please contact us for a shipping quote. 

 

Shipping Insurance

We offer optional shipping insurance to safeguard your order against theft, damage, or loss during transit. For a small fee, you’ll have added protection and peace of mind, knowing your purchase is covered from unforeseen issues. In the rare event of a problem, our dedicated support team will assist you promptly to resolve the matter, ensuring a seamless and worry-free shopping experience.

 

Processing Time

All in-stock products will ship out within 24-72 hours of the order Monday-Friday 8:00am-5:00pm PST. Many times you will see the product within a few days of the order being placed, however, we cannot guarantee this with every order. If your items are not in stock we will contact you immediately and inform you of the estimated wait times.

Our Guarantee: We will always do our best to make sure you get your parts as soon as humanly possible.